Suggestions
Share ideas to improve communication, support and your experience with RIT.
OmbudsmanRÁPIDO IPORÁ TRANSPORTES
Your voice matters. So does listening.
Good relationships are built through dialogue. Share a suggestion, a compliment or a situation that needs attention. Your feedback helps RIT understand the experience of those who work with us.
DIALOGUE BRINGS US CLOSER
Every experience can open a new route.
Use this channel to share your perspective on Rápido Iporá services and support. A clear account helps the team identify and understand the situation.
Compliments
Tell us what went well and recognise actions that made a difference.
Feedback and complaints
Describe a situation that needs attention and details that help explain it.
A SPACE TO LISTEN
Tell us what we need to know.
Provide your contacts, subject and message. If your feedback concerns a delivery, include shipment details and the branch involved when available.
Fields marked * are required.
A clear account helps
- Describe what happened objectively
- Include the date and branch if known
- Add a shipment reference if available
- Check your email and phone details
Care for your information
Share only the information needed to understand the situation. See our Privacy Policy to learn how information is processed.
Read Privacy PolicyThis form requires identification and contact details. It does not accept anonymous submissions.
Listen. Understand. Look for improvements.
Share your account
Organise the facts and complete the fields carefully.
Send through the channel
Complete the security check and submit the message.
Wait for review
The team may request more information using your contact details.
BEFORE YOU SEND
The right channel for each need.
Can I use this channel to track a delivery?
Use tracking first to check shipment events. For guidance about a shipment, contact the responsible branch or use the Contact page.
Do I need a previous support reference?
The form does not require a previous reference. If you have already spoken to the team, mention the date, branch and any information that helps locate the interaction.
Can I submit anonymously?
This form requests your name, email and phone number. Anonymous submissions are not available on this page.
Is there a guaranteed response time?
A response depends on reviewing the situation and available information. This channel does not specify a fixed response time.
Need help with an operation now?
Find the responsible branch and channels for collection, delivery and service enquiries.